Return Policy – MREbike.co.uk
At MREbike.co.uk, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, you may return it within 14 days of receiving it, subject to the conditions below.
⸻
1. Eligibility for Returns
To be eligible for a return, the item must:
•Be unused, in its original condition, and in the original packaging.
•Include all original accessories, manuals, and tags.
•Be accompanied by a proof of purchase (order confirmation or receipt).
⸻
2. How to Initiate a Return
To start a return, please follow these steps:
1.Contact Us at [info@mrebike.co.uk] within 14 days of receiving your order.
2.Provide your order number and reason for the return.
3.We will provide you with return instructions, including the return address.
Please do not send items back without contacting us first.
⸻
3. Refunds & Processing Time
•Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
•If approved, refunds will be processed to your original payment method within 5-10 business days.
•Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item is faulty or incorrect.
⸻
4. Exchanges
If you received a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a replacement or repair, depending on availability.
⸻
5. Non-Returnable Items
The following items cannot be returned:
•Used or damaged items (unless faulty upon arrival).
•Custom-built e-bikes or personalized items.
•Gift cards and sale/clearance items.
⸻
6. Cancellations
•Orders can be cancelled within 24 hours of purchase for a full refund.
•If your order has already shipped, it must be returned under the standard return policy.
⸻
Need Help?
For any return inquiries, contact us at [info@mrebike.co.uk].
We appreciate your business and strive to provide the best experience possible!